Service
Delivering value to customers by providing output as per their need without
added costs and risks is called ‘Service’
Service Management
Service Management is a set of specialized organizational capabilities for
providing value to customers in the form of services. It is a set of Functions and
processes to manage services over their day-to-day activities.
Service Provider
An organization provides services to more single or multiple internal or external
recipients or clients.
Process
A set of activities designed to achieve a specific Goal.
A process takes specific set of inputs and converts them into desired outputs.
A process consists of roles, responsibilities, tools and management controls required to deliver the outputs
Role
A set of responsibilities, activities and authorities provided to a person or team
Function
A team is collection of group of people and the set of tools they use to carry out single or multiple processes or activities.
Delivering value to customers by providing output as per their need without
added costs and risks is called ‘Service’
Service Management
Service Management is a set of specialized organizational capabilities for
providing value to customers in the form of services. It is a set of Functions and
processes to manage services over their day-to-day activities.
Service Provider
An organization provides services to more single or multiple internal or external
recipients or clients.
Process
A set of activities designed to achieve a specific Goal.
A process takes specific set of inputs and converts them into desired outputs.
A process consists of roles, responsibilities, tools and management controls required to deliver the outputs
Role
A set of responsibilities, activities and authorities provided to a person or team
Function
A team is collection of group of people and the set of tools they use to carry out single or multiple processes or activities.