What is ITIL? ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer
perspective. This focus is a major factor in ITIL’s worldwide success and has
contributed to its prolific usage and to the key benefits obtained by those
organizations deploying the techniques and processes throughout their
organizations.
ITIL was published between 1989 and 1995 by Her Majesty’s Stationery Office
(HMSO) in the UK on behalf of the Central Communications and
Telecommunications Agency (CCTA) – now subsumed within the Office of
Government Commerce (OGC).
1. First published by UK Government in late 1980s
2. Updated to V2 in 2000/2001
–Improved for international audience
–New types of service delivery
3. Updated to V3 in 2007
–Lifecycle model
Greater focus on strategy and business outcomes
perspective. This focus is a major factor in ITIL’s worldwide success and has
contributed to its prolific usage and to the key benefits obtained by those
organizations deploying the techniques and processes throughout their
organizations.
ITIL was published between 1989 and 1995 by Her Majesty’s Stationery Office
(HMSO) in the UK on behalf of the Central Communications and
Telecommunications Agency (CCTA) – now subsumed within the Office of
Government Commerce (OGC).
1. First published by UK Government in late 1980s
2. Updated to V2 in 2000/2001
–Improved for international audience
–New types of service delivery
3. Updated to V3 in 2007
–Lifecycle model
Greater focus on strategy and business outcomes