1. increased user and customer satisfaction with IT services
2. improved service availability, directly leading to increased business profits
and revenue
3. financial savings from reduced rework, lost time, improved resource
management and usage
4. improved time to market for new products and services
5. improved decision making and optimized risk.
2. improved service availability, directly leading to increased business profits
and revenue
3. financial savings from reduced rework, lost time, improved resource
management and usage
4. improved time to market for new products and services
5. improved decision making and optimized risk.