Key issues facing many of today’s senior Business Managers and IT Managers are: The challenges for IT managers are to co-ordinate and work in partnership with the business to deliver high quality IT services.
–Constant Fire Fighting, Interrupt driven
–Repeated incidents / problems
–Over Dependency on some staff, Unrecorded changes
–Poor quality of Reports, No Processes or poor integration between processes
–Low /Poor Customer Confidence
–No Structured customer support
ITIL will help to improve the service functionalities
–A standard set of integrated processes for delivering a consistent service to the business
–It ensures there are no misunderstandings between the service provider and customer
–It enables problems to be identified and fixed faster
–It ensures there is no duplication of information and resources .
–Seamless Integra ration of process with in the team