ITIL Service Management Practices – Core Guidance:-
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5 .Continual Service Improvement
Service Strategy - The achievement of strategic goals or objectives requires the use of strategic assets. The guidance shows how to transform service management into a strategic asset.
Service Design – translates strategic plans and objectives into designs and specifications ready to be built.
Service Transition – takes the IT service design and implements it into the production environment.
Service Operation – management of the IT services on a day-to-day basis
Continual Service Improvement – ensuring that the IT service meets it’s service level objectives over-time; ensuring that the overall IT Service Management implementation is able to support the needs of the IT services and their customers – and that improvement/corrections are made as required. Each of the life-cycle stages is subject to Continual Service Improvement.